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PRIVACY
POLICY
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| POLICY |
| To protect our customers, Cotton
Connection is strictly wholesale and will not sell to the general public. All
customers must have a current resale tax certificate on file with Cotton
Connection
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| HOURS |
Monday – Thursday 8:00 a.m. to 5:00 p.m.
(CST)
Friday: 8:00 a.m. – 1:00 p.m. & 2:00 p.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
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| ORDERING
INFORMATION |
| When ordering, please have the following
information available: Telephone Number, Company Name, Purchase Order Number
(Optional), and Method of Payment.
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| MINIMUM
ORDERS |
| There are no minimum order quantities.
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| FAX
& INTERNET ORDERS |
Faxed orders are accepted 24 hours a day
at our toll free no.: 800-506-9840
Internet orders are accepted on our web site :
www.cottonconnection.com.
Internet orders must be placed by 3:00 pm Central Standard Time to ship the
same day. If internet order is for pick-up, please allow 3 hours for
processing.
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| DROP
SHIPPED ORDERS |
| It is the customer’s responsibility to
inform their embellishers of the exact style, color and sizes they are being
sent. Verification of correct product receipt must be made prior to decoration.
We will not accept returns on decorated or washed garments under any
circumstances.
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| ADDITIONS
TO ORDERS |
| Any additions to orders already placed
will be treated as a new order and will be billed and shipped separately.
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| CANCELLED
AND CHANGED ORDERS |
| All orders are considered firm orders at
the time of placement. Cancellations and changes cannot be made once and order
is placed. A restocking fee of 12% will apply on all cancelled orders |
| BACK
ORDERS |
| Cotton Connection does not accept back
orders. Orders may not be placed for items not currently in stock
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| PICK
– UP ORDERS |
| Pick – up hours are from 8:00 a.m. to
4:45 p.m. Monday through Friday. Saturday 8:00 a.m. to 12:45 p.m. All orders
placed for the pick – up require a minimum of 2 hours for processing. Pick – up
orders must be claimed within 7 business days or the order will be considered
cancelled and a restocking fee of 12% will be assessed.
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| ORDER
DELIVERY |
UPS shipping orders if placed before 3:00
p.m. (CST) Monday – Friday, will be receive same day priority unless otherwise
requested.
Optional Shipping methods available are: UPS Ground, UPS Next Day Air, UPS
Second Day Air, FedEx, Local Truck Delivery, Private Trucking Company
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| PRICING |
Case Pricing is based on purchasing in
case quantities. Dozen pricing is based on purchasing minimum 6 pieces per
size, per color. Piece pricing is based on buying in less than 6 piece
increments.
For example: 81 pieces of 3930R Fruit of the loom T-shirts will be billed as
follows:
72 Pieces at Case Price.
6 Pieces at Dozen Price.
3 Pieces at Piece Price.
Prices are subject to change without notice.
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| PAYMENT
OPTIONS |
| Cash, COD, Visa, Master Card, American
Express or Discover Card.
Customers will have to pay the COD amount in the form
of a money order or cashiers check. A $25.00 service fee will be charged on all
NSF checks.
Published prices reflect a 2% cash discount which is
not available to customers paying through Credit Cards. Credit Cards accepted
upon written applications for approval.
Net Terms are given upon necessary credit approval.
Financial Statements and references are required.
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| CLAIMS
AND RETURNS |
| All claims must be made within 7 days of
receipt of merchandise. No returns will be accepted without prior
authorization. All sales on Imported and Irregular items are considered final
and NO rejects or returns will be accepted on them. Products must be inspected
for accuracy prior to embellishment. Cotton Connection will not reimburse for
any decoration cost on defective or mis-shipped merchandise. We will not accept
returns on Printed or washed garments under any circumstances. All returns,
unclaimed or refused shipments are subject to 12% restocking charges in
addition to freight and COD charges. Shortages and damages on all the shipments
must be reported to the UPS driver, or noted on the bill of lading if the truck
shipment, at the time of receipt. On all returned goods, a credit will be
issued to your account towards future purchases. No cash refunds will be given.
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Cotton Connection reserves the right to change
any of the above terms, conditions and prices at any time without prior notice.
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